GAC AWARDED FOR AFTER SALES EXCELLENCE BY MITSUBISHI MOTORS JAPAN
Muscat, September 22, 2014: General Automotive Company (GAC), the official dealer for Mitsubishi in Omanwas recently awarded for outstanding after sales service and customer care after achieving impressive scores in after sales scores cards and internal audit benchmarking in 2013. Ranked first among the GCC, GAC was honoured by Mitsubishi Motor Corporation Japan (MMC)for their achievements in the areas of Warranty Management, Service Quality and After Sales Performance. The prestigious award was presented by Mr Yoichiro Yatabe, Executive Officer and Head Officer of Mitsubishi Motors Corporation Global After Sales Group, to Mr Mark Tomlinson, General Manager, Mr Yasser Zerik, National Service Manager, Mr Alistair Cook National Parts Manager and Mr Rajesh Sharma, Marketing National Manager. The awards ceremony was also graced by the presence of Mr Hiroshi Yamamoto, General Manager of Overseas Parts and Accessories Operation of Mitsubishi Motors Corporation Global after Sales Group Headquarters, Mr Masaaki Matsuzaka Executive Vice President of Mitsubishi Motors Middle East and Africa FZE and Mr Naoki Hanada Manager Transportation and Construction Systems. During the awards presentation, Mr YoichiroYatabe of MMC Japan noted, “Providing excellence and innovation to our customers goes beyond mere engineering. GAC has ably demonstrated their commitment to excellence and have consistently strived to give customers the best in after sales service, and as such they scored highly in all aspects of after sales service and ongoing customer care. We would like to congratulate GAC on behalf of Mitsubishi Motor Corporation Japan, for their admirable performance on the after sales front.” Mitsubishi vehicles enjoy one of the largest and most loyal customer bases in the sultanate, and for good reason - GAC invests heavily in their employees, making for the best customer experience at all times, whether buying a new vehicle or for peace of mind after sales service. GAC also boast a highly motivated workforce dedicated to maximising customer satisfaction at every stage of the ownership experience. Receiving the award on behalf of GAC, Mr Mark Tomlinson, General Manager of GAC commented,“The award is a source of great pride to GAC, at we have ranked first among the GCC countries. It shows the dedication of every team member to provide our customers with the highest quality services. MMC Japan has one of the widest dealer networks in the world and certainly within the region. GAC, as the sole Mitsubishi distributor in Oman has been regularly commended by MMC Japan for our efforts and achievements in the sultanate. This award would not have been possible without the commitment and hard work of our after sales team.” “When buying a car, after sales service is a key deciding factor. Excellent after sales service ensure that customers are completely satisfied with their ownership experience, they know they can always rely on the triple diamond marque. GAC, with our extensive sales and service network, the best among the GCC, we cover every key region of Oman and offer services that cater to the needs of our clients directly. GAC has only been able to achieve this award with state of the art technology, well equipped workshops and highly trained professionals,” added Mr Yasser Zerik, National Service Manager. Since 1917, the Mitsubishi Motor Company has built an extensive base of customers who developed strong loyalty for the Mitsubishi brand. At General Automotive Company, it is their endeavour to keep up the standards of one of Japan’s premier car manufacturers while providing the best possible customer experiences to their patrons in Oman. For more information on the special offers and services, customers can visit their local Mitsubishi showroom, go online to www.mitsubishioman.com or follow the brand on its ‘Mitsubishi Oman’ facebook page or twitter @mitsubishioman.