GAC Employees Go the Extra Mile to Win EMA Award

In recognition of their exceptional achievements, hard work and dedication, two Zubair Enterprises Dakliyah (ZED) employees have recently been awarded the Extra Mile Award (EMA). The award, presented by General Automotive Company – the official distributer of Mitsubishi in the Sultanate, aims to encourage employees to go the extra mile and to demonstrate that their hard work and dedication is recognised and rewarded. Mark Tomlinson, General Manager of General Automotive Company noted, “Working in the automotive industry can at times be very demanding. Only dedicated staff can succeed and excel in their chosen career. Ahmed Al-Salmi and Pushpa Kumar are great examples of hard working General Automotive Company employees who not only give their best in required tasks, but also go out of their way and to provide outstanding service for our customers. Their efforts and dedication have not gone unnoticed; and as part of our team culture, it’s very important to recognise and award excellence in the workplace.” The first recipient of the ‘Go the Extra Mile Award’, Ahmed Al-Salmi, from Fahud branch, was recognised for his tireless dedication to his role which involves attending to customers in often remote areas. In this capacity, Fahud delivers parts and service expertise to customers on-call, within a wide geographical region. Fahud has received multiple recommendations from customers, which clearly demonstrates his continuous commitment to deliver outstanding customer service. The second award winner, Pushpa Kumar, from Karsha, has been handling many tasks during his post as a branch manager. He served as a service advisor, cashier, workshop foreman, and he was also in charge of technical support. Kumar demonstrated outstanding dedication and product knowledge, coupled with a strong determination to providing a high level of support to customer needs and requirements. In his role, Pushpa consistently delivers high levels of customer satisfaction thanks to his professionalism, expertise and positive attitude. Mark Tomlinson added, “General Automotive Company is a name that is associated with quality and reliability. We consider understanding and anticipating customer needs as crucial to our continued success As such we believe in a "customer for life" concept and strive to provide the best quality, service levels and value for money to all our customers with our world-class products and services. We believe that it is inspired employees who set great companies apart from ordinary ones.” General Automotive Company is the official dealer of Mitsubishi brand in the Sultanate and one of Oman's most successful automotive businesses, selling Mitsubishi models renowned for their reliability and performance since 1973.