GAC Receives Top Class ‘A’ DS99 FY20 Certification by Mitsubishi Motors Middle East and Africa

General Automotive Company (GAC), the official distributors for Mitsubishi Vehicles in Oman, was recently awarded the prestigious Class ‘A’ DS99 (Dealership Standards 99) FY20 Certification by Mitsubishi Motors Middle East and Africa (MMMEA), the highest grade available. It received this certification for its outstanding performance in nearly every category ranging from vehicle preparation and pre-sales procedures all the way to staff training and technical expertise, dealership capabilities, after-sales service, and customer care.

On receiving the certification, Ashraf Mustafa Osman, National Service Manager of GAC, said, “It is indeed a great honour for us to have received the top grade in this certification from MMMEA. This marks the second year in a row we have received this recognition and stands as a testament to our commitment to our customers and towards achieving both sales and after-sales excellence in Oman. It is also very encouraging for our team here at GAC, for it is their consistent hard work and dedication towards their job and their customers, especially in light of the current situation, that has truly earned us this recognition.”

The DS99 Certification program by MMMEA is designed to improve and enhance overall distributor and dealer performance based on an evaluation of their performance in a broad spectrum of categories as per the “DS99 Standards.” These categories encompass every aspect of the dealership’s operations and ranks the business on a scale of ‘A’ to ‘D’. With a Class ‘A’ certification being awarded to dealerships who receive consistently high scores in every category.

Commenting on GAC receiving this certification, David Ward, General Manager – Technical Service Quality (TSQ) MMMEA, said, “Many Thanks to the entire GAC Team for their continued efforts and achievements in the toughest of circumstances, this is greatly appreciated by all at MMMEA.”

The Mitsubishi brand today enjoys one of the largest and most loyal customer bases in the Sultanate, and for good reason. As its official distributor, GAC is committed to excellence and continues to invest heavily in its employees. As a result, GAC boast a highly motivated and qualified workforce, dedicated to maximising customer satisfaction, right from the moment they walk into the showroom for the first time all the way through every stage of the ownership experience.

Please visit GAC’s Mitsubishi showrooms in Athaibah, Barka, Sohar, Nizwa, and Salalah or follow ‘MitsubishiMotorsOman’ on Facebook or @mitsubishioman on twitter to learn more.