General Automotive Company Wins Global ‘Best Customer Service’ Award from Daimler Trucks Asia
General Automotive Company (GAC), the official distributor for Mitsubishi FUSO commercial vehicles in Oman, was recognised as the ‘Best in Customer Service’ globally at the recently held ‘Daimler Trucks Asia International Sales & Customer Services Conference’ in Chennai, India.
The event saw Mark Tomlinson, Group General Manager of the Zubair Automotive Group, and Manoj Ranade, General Manager of GAC, receive the award from Michael Kamper, Senior Vice President at Daimler Trucks Asia/MFTBC, and Ramesh R, Vice President of Customer Services at Daimler Trucks Asia. The event was also attended by 217 delegates representing 101 countries globally.
Commenting on the award recognition, Mark Tomlinson noted, “For GAC to be selected by Daimler Trucks Asia/MFTBC for the ‘Best in Customer Service’ award globally is indeed a great honour. Receiving this prestigious award is testament to our commitment to the region. It is also very encouraging for our team here at GAC, whose consistent hard work and dedication towards our customers is what has truly earned us this recognition.”
The award was presented to GAC in recognition of its sales and aftersales services, in particular for its customer training services and customer CSI through service. GAC’s customer training services, which is integrated as part of its after-sales services, includes various internal and regional technical training courses for technicians working for its fleet and ministry customers. In addition, GAC also regularly conducts non-technical training drivers, in order to ensure its customers can avoid major failure and breakdowns.
“Providing our customers with the best possible sales and aftersales services, no matter where in the country they are located, is a core aspect of our business. Each of the awards we have received over the years is a clear indication of the effort we put into achieving these goals and consistent level of service quality customers can expect from GAC,” added Manoj Ranade.
Since its inception in 1973, GAC has played a pivotal role in pioneering the automotive industry in Oman. To support the continued growth in the automotive sector, and to deliver an outstanding after-sales experience for FUSO trucks and bus customers, GAC continues to grow their nationwide network of 19 showrooms and 22 service centres right across the Sultanate, which is manned by a highly motivated and factory trained workforce. Coupled with dedicated sales and after-sales teams, these centres ensures that no matter where a customer is located, they are guaranteed immediate and professional service regardless of their individual requirements.
In fact, in addition to being presented with this prestigious ‘Best in Customer Service’ award, GAC has also been presented with numerous customer service and performance awards over the years. These include the coveted Historical Sales Award for recording the highest sales volumes in Oman in 2013, as well as the global service awards for offering a Tailored Driver Training Programme, Increasing Service Retention, and Parts Sales Marketing; all of which are services provided to new and existing FUSO customers in Oman. GAC was also presented with a token of appreciation from the Ministry of Social Development for its excellent After Sales support last year.
In order to further facilitate the requirements of its customers, GAC also maintains a dedicated local website for the FUSO brand in Oman, http://www.FUSOoman.com/. The website has been designed with easy navigation in mind where visitors can find comprehensive information on FUSO’s entire product line; making it even easier for customers in Oman to access and experience the GAC commercial vehicle offerings from FUSO. The website has been designed in such a way as to ensure most key links are directly available on the homepage without being cluttered – offering several useful tools for customers to use and take advantage of. Through these links customers can obtain comprehensive information on each FUSO model, browse for the latest promotions, schedule service appointments, arrange for appointments with showroom and customer service staff, request for quotes, and even gain access to a detailed and continually monitored customer feedback area. As a whole it delivers rapid information access and smooth navigation while adhering to both FUSO and GAC corporate guidelines.
“Perfectly in line with Mitsubishi and FUSO’s customer-focused commitment, it is evident that building consumer confidence is at the heart of everything we do at GAC. We aim to always be at the forefront of developing new and innovative customer loyalty programs and attractive value added services. We strongly advocate on building strong business relationships and alliances with our growing portfolio of customers as the organisation, hand-in-hand with the FUSO brand, continues to grow from strength to strength in Oman,” concluded Mark.
For more information on the award or the extensive range of FUSO commercial vehicles available in Oman, customers can visit their local FUSO showroom or go online to www.FUSOoman.com.