Another GAC Employee wins Extra Mile Award

In recognition of their exceptional achievements, hard work and dedication, another Zubair Enterprises Dakliyah (ZED) employee has recently been awarded the Extra Mile Award (EMA). The award, presented by General Automotive Company – the official distributer of Mitsubishi in the Sultanate, aims to encourage employees to go the extra mile and to demonstrate that their hard work and dedication is recognised and rewarded.

Mark Tomlinson, General Manager of General Automotive Company noted, “The Extra Mile Award is only presented to staff that have displayed efforts that go above and beyond their call of duty. Satesh Suvarna is one such employee. Being presented with this award speaks volumes of his continuous commitment to his customers and his dedication to excellence. Such efforts do not go unnoticed; and as part of our team culture, it’s very important to recognise and award such dedication within the workplace.”

Satesh Suvarna, from the Nizwa branch, was recognised for his exemplary efforts to deliver outstanding service to his customers. On one particular case, Satesh drove to the outskirts of Nizwa at 1pm on a weekend to attend to a customer whose vehicle had broken down. This incident clearly demonstrates his continuous commitment to deliver outstanding customer service.

According to the customer, Dr. Mohammed Al-Jebori, “Not only did Satesh arrive earlier than promised, he even arrived with a courtesy vehicle I could use to complete my journey while they took my vehicle to the workshop. He is a truly faithful employee of the company and I would like to commend ZED for hiring such reliable staff within their organisation. I would also like to thank Satesh once more for his invaluable assistance during that day.”

Mark Tomlinson added, “Achieving such a high level of customer satisfaction takes teamwork, commitment and a high level of execution. This perfectly describes the level of work that our service team puts forward at General Automotive Company. We’ve got a great team, who are 100% committed to delivering on Mitsubishi’s goal of making every customer feel valued and proud of their decision to buy one of our vehicles, and to ensure that GAC is a company whose name is synonymous with quality and reliability.” General Automotive Company is the official dealer of Mitsubishi brand in the Sultanate and one of Oman's most successful automotive businesses, selling Mitsubishi models renowned for their reliability and performance since 1973.