GAC wins Special Achievement Award for Best Investment from Daimler Trucks
General Automotive Company (GAC), the official distributor of Mitsubishi and Fuso vehicles in Oman, won the ‘Special Achievement Award for Best Investment’from Daimler Trucks for starting the first exclusive Fuso Express Facility in the region. The award was jointly received by Mark Tomlinson, Group General Manager of Zubair Automotive, Manoj Ranade, General Manager of GAC, and Raju Bisht, Head of Fuso sales, at a formal ceremony held at the Daimler International Sales & Customer Service Conference in Bali, Indonesia, recently.
The annual Daimler Trucks Global Awards acknowledged GAC’s sterling role in establishing the facility in the country, with its portfolio of services and amenities that are on par with premium centres around the world. As per the latest international standards, the integrated centre is built on an area of 12,000sqm and is equipped to handle express service of up to 60 vehicles on a daily basis. Speaking on the sidelines of the award ceremony, Manoj Ranadesaid,“We at GAC aspire and work towards achieving newer heights of success; the Special Achievement Award for Best Investment is, indeed, our crowning glory.”
The award is a recognition of GAC’s state-of-the-art, modernFuso 3S Facility, which encompassessales, service and spare parts. It is the first of its kind stand-alone facility in the region; it has set a benchmark with its range and scope of services. The service centre is designed to ensure that customers enjoy regular maintenance of their Fuso vehicles and avail express service within 90 minutes. It also offers mobile maintenance service facility that caters to clients at convenient locations, saving time, effort and operational costs.
“This award is a reference point for all our loyal customers; it is a reaffirmation of our performance-driven strategy to stay consistent and committed to customer demands. At GAC, we follow a proactive approach to business and rely on customer feedback and market research to stay on top of the game. It is their loyalty and strong belief in our capabilities and potentials to meet their demands that continues to spur us on to reach newer heights of success. We are buoyed by this major achievement and will continue to create newer platforms for growth that will earn us more international accolades,” addedRanade.
GAC has received several prestigious awards during its triumphant journey in the automotive industry. It is a recipient of a sales award at the Middle East level and a customer service award at global rank; it has also been recognised and honoured for conducting tailored training programmes for Fuso drivers as well as the marketing teams of service and spare parts divisions. GAC’s focus on human resource development has ensured that the integrated Fuso centre comprises not only advanced equipment and technologies, but also a highly trained and certified team of technicians who are accredited by Fuso.
GAC has been representing Fuso brand in Oman since 1973 and has played a sterling role in boosting its position in the market as a key player in the commercial vehicle sector, with vehicles ranging from light-duty commercial vehicles to medium and heavy-duty trucks.Highlighting the strong relationship between GAC and Daimler Commercial Vehicles, the manufacturer of FUSO vehicles, Ranade pointed out that the liaison also extends to areas of investment and development in the showrooms, sales, and spare parts facilities. Commenting further, he said, “The establishment of an integrated centre in Azaibais proof of the brand’s strong position in the country. Fuso has set new paradigms of excellence with the flexibility, affordability and performance incorporated into every new model. Our long association with the brand well narrates our relationship with the brand and our customers.”
According to Ranade, the need to start an express facility stemmed from GAC’s quest to enhance customer service. Opened earlier this year, the Fuso facility has proven to be a windfall for customers from different walks of life. It plays a pivotal role in ensuring improved service and reducing customer downtime, while reaching out to other potential customers. It provides express service for the delivery of Canter Trucks, which are an integral part of the Fuso range, as well as Rosa Buses, in 90 minutes. It also caters to time-pressed customers by collectingcustomer vehicles from their workplace and bringing them to the centre for maintenance or for required repairs.
With standalone fully equipped service bays and trained staff, customers have it easy at the centre, whose facilities can be booked using the Advanced Appointment System. Besides, customers availing the 90-minute express service can opt to wait for their vehicle at the Fuso lounge and enjoy free Wifi and refreshments and even see the work being carried out on their vehicle.